Mobistride is a South African marketplace that helps e-hailing and delivery drivers find vehicles listed by owners and fleets. This policy explains what personal information we collect, why we use it, who we share it with, and how you can access or delete it. It is written to meet the Protection of Personal Information Act, 4 of 2013 (POPIA).

Related rules for using the service are in our terms and conditions.

1. Who we are

Mobistride operates the website at www.mobistride.app where you create an account, browse listings, buy a chat pass to message owners, and (if you are an owner or fleet) publish vehicles. We are the responsible party for personal information processed on this platform.

For privacy questions or deletion requests, email privacy@mobistride.app.

2. Information we collect

We collect information in these groups:

• Account. When you sign in with Google, Apple or Facebook we receive your name, email address, and (if the provider sends it) a profile photo. Apple may send a private relay address if you hide your email. We store the account type you choose (driver, vehicle owner, or fleet).
• Profile. Details you add yourself, such as phone or WhatsApp number, city, bio, driving experience, and documents you upload for verification.
• Listings. Vehicle details, photos, prices, platform tags, and the operating area you pick (including address text and map coordinates when you use address search).
• Conversations. Messages you send after opening a listing chat, and whether they have been read.
• Payments. Chat-access or listing-plan purchases, including payment references (processed by our payment provider).
• Usage. Listing views, reports, and basic technical logs needed to keep the service secure.

We do not take rental deposits or weekly/monthly rental payments. Those stay between driver and owner.

3. Why we use it

• To create and run your account, and show the right dashboard.
• To publish listings and let drivers search by city, type and platform.
• To open in-app chat after a driver buys a chat pass, and to show the other person's name in that chat.
• To process payments and prevent fraud or abuse.
• To show verification badges and handle reports.
• To meet legal duties and resolve disputes about use of the platform.

4. Who we share it with

• Other users. Public listing details are visible to visitors. After an unlock, the driver and owner see each other's display name and chat. Phone numbers stay private unless the owner chooses to share them.
• Service providers. Hosting and database (Supabase), sign-in (Google, Apple, Facebook), maps/address lookup (Google), and payments (Paystack). They only process data for us under their own terms and our instructions.
• Law enforcement or regulators when the law requires it.

We do not sell personal information.

5. How long we keep it

We keep account, listing and chat records while your account is open and for a limited time afterwards if we need them for security, accounting, or a dispute. Payment records may be kept longer where tax or financial rules require it.

6. Deleting your data

You can ask us to delete your Mobistride account and the personal information we hold about you. This is the data-deletion process for the platform (including for app-store and advertising-partner requirements).

How to request deletion. Email privacy@mobistride.app from the same email address on your account, with the subject “Delete my Mobistride account”. Tell us whether you used Google, Apple or Facebook to sign in. We may ask you to confirm it is you before we act.

What we delete. After we confirm the request we remove or irreversibly anonymise, as far as the product allows:

• your profile and sign-in identity on Mobistride;
• vehicle listings and listing photos you uploaded;
• chat messages you sent, where they are not needed for another user's record of a live dispute;
• chat-access and payment history tied to your user id;
• verification documents you uploaded.

What we may keep. We may retain a minimal record (for example that an account existed, a transaction reference, or a report) where POPIA or other law requires it, to complete a payment refund, or to defend a legal claim. We do not keep that data for marketing.

Timing. We aim to complete deletion within 30 days of verifying the request. Backups roll off on their normal cycle after that.

Deleting your Mobistride account does not delete your Google, Apple or Facebook account. It also does not cancel a rental you already agreed with another user off the platform.

7. Your POPIA rights

You may ask us to:

• confirm whether we hold personal information about you;
• access or correct it;
• delete it, as set out above;
• object to certain processing, where the law allows.

You can also lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your information lawfully.

8. Cookies and similar technology

We use essential cookies so you can stay signed in and so the site works. We do not use them to run third-party advertising on Mobistride.

9. Children

Mobistride is for adults who can legally drive and contract. We do not knowingly collect information from children.

10. Changes

We may update this policy. The “last updated” date at the top will change. If a change is material we will note it on this page.